Responsible Gambling

We take responsible gambling seriously at Lucky Vibe. Our goal is to help you keep play safe and under control by offering clear tools, practical limits and access to support when needed. Below you will find the main options we provide and guidance on spotting and responding to risky play.

Player protection principles

We treat player safety as a priority. We promote informed, controlled play and make tools available so you can manage how much time and money you spend. We do not encourage chasing losses and we act on reports of suspicious behaviour or potential harm.

Activity-control tools

Players can use a set of built-in controls to manage account activity. These include deposit and loss limits, session reminders, time-outs and full self-exclusion. We encourage you to review these options and apply the combination that best fits your needs.

How to set limits

You can set or change limits from your account settings or by contacting support. Limits typically cover daily, weekly and monthly periods and can be adjusted up or down. Setting limits proactively is an effective way to keep play within a budget you are comfortable with.

Deposit limits

Deposit limits let you cap how much real money you add to your account over a set period. Choose daily, weekly or monthly limits to control your spending. If you need help configuring limits, contact our support team and we will walk you through the options.

Loss limits

Loss limits restrict how much net loss you can incur over a chosen timeframe. Applying a loss limit can prevent rapid escalation of stakes and gives you clearer boundaries for responsible play.

Time limits and session reminders

Use session reminders and activity timers to avoid extended play without breaks. These alerts can prompt you to pause or end a session and help maintain a healthy balance between gaming and other activities.

Self-exclusion and account suspension

If you need a break, self-exclusion temporarily blocks access to your account for a chosen period. Longer exclusions and permanent account closure are also available. During an exclusion we will suspend communications and help direct you to local support services.

Signs of problematic behaviour

Watch for warning signs such as spending more than intended, difficulty stopping, borrowing money to play, or neglecting work and relationships. If you notice these patterns in yourself or someone else, consider using limits or seeking professional advice.

Practical tips to keep gambling under control

Set a strict budget before you play, stick to deposit and loss limits, take regular breaks, avoid gambling when stressed or upset, and never chase losses. Keep account passwords private and use self-help tools if you feel your play is becoming risky.

Professional help and support organisations

If you need assistance beyond our tools, contact provincial problem gambling services such as ConnexOntario, Gamblers Anonymous, or your local health authority for confidential support. These organisations offer counselling, helplines and peer support across Canada.