Contact Us

Our support team is ready to help with questions, account-related issues, technical concerns, or general feedback, offering friendly assistance. Reach out any time for help with deposits, withdrawals, verification or game enquiries. We provide quick responses via live chat and email, and staff will guide you through troubleshooting, KYC checks or promotion queries. Use the contact options below to get in touch, and we’ll assist Canadian players promptly and securely.

Department	Contact
Customer support	[email protected] (live chat 24/7, email replies within 2 hours)
General enquiries	[email protected] (email replies within 24 hours; billing queries)
Affiliate enquiries	[email protected] (partner team, onboarding and offers)
Phone	+1 416 582 3479 (Mon-Fri, 09:00-18:00 ET)
Working hours	Live chat 24/7; Phone and email Mon-Fri, 09:00-18:00 ET

Contact by email

Email is the preferred way to contact us for detailed requests, account issues, or any situation that requires documents or explanations. Please include a clear subject line, your account name or ID, and up-to-date contact details so we can process your request without delay. Responses are usually handled within 24-48 hours depending on the issue.

Submit your enquiry

Name

<label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" required placeholder="[email protected]" style="padding:10px;border:1px solid #ccc;border-radius:5px;font-size:14px;" /><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" rows="5" required placeholder="Tell us how we can help" style="padding:10px;border:1px solid #ccc;border-radius:5px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#0073b7;color:#fff;padding:10px 12px;border:0;border-radius:5px;font-size:15px;cursor:pointer;">Send message</button>

Response Time

Support response times vary by channel. Most inquiries receive a reply within one business day. Quick questions via live chat are usually handled immediately, while email requests and verification checks may take longer. Complex cases that require document review or security checks can take several days, depending on the issue and any third-party processing involved.

Feedback

We want to hear from you. If you have feedback, suggestions, or ideas to improve the site, please get in touch via live chat or email at [email protected]. Every message is reviewed carefully by our team and helps shape site updates, promotions, and usability improvements. Your input matters and helps us make the online casino experience better for Canadian players.