Player Privacy Policy
This Privacy Policy explains how Lucky Vibe collects, uses, stores and protects your personal information when you use our online casino and sportsbook services in Canada. We respect your privacy and set out below the types of data we collect, how we use it, your rights, and how to contact us about your information.
Types of data we collect
We collect information needed to provide our services, to process payments, and to comply with legal and regulatory obligations. This includes personal data, technical data and transactional data.
Personal data
Personal data covers account details you provide when registering or updating your profile, such as your full name, date of birth, email address, phone number, mailing address and ID documents for verification. We also collect payment details required to process deposits and withdrawals. We only request the information necessary to operate your account and to meet compliance checks.
Technical data
Technical data includes your IP address, device identifiers, browser type, operating system, and log data about your activity on our site or app. We use this data to maintain service performance, detect fraud, and improve site stability on desktop and mobile devices.
Transactional data
Transactional data covers your deposits, bets, game history, payouts, bonuses and any account adjustments. We retain transaction records to process payments, support responsible gambling tools, investigate disputes and meet recordkeeping requirements.
How we use your information
We use collected data to create and manage your account, process payments, deliver customer support, verify identity, prevent fraud and comply with legal obligations. We may also use aggregated or anonymized data for analytics to improve our services. Where we rely on consent for certain processing, you may withdraw that consent at any time, subject to contractual or legal restrictions.
Data protection practices
We protect your information using reasonable administrative, technical and physical safeguards. This includes encrypted communications over HTTPS, access controls, and secure storage systems. Staff access to personal data is limited to those who need it to perform their job. While we strive to protect data, no online system is completely invulnerable.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, enable secure logins, analyse site usage and deliver relevant content. You can manage cookie preferences in your browser or through our cookie settings. Blocking certain cookies may affect site functionality.
User rights
Canadian users have rights to access, correct and delete their personal information where applicable. You may also request restriction of processing, object to certain uses, or request a copy of your data. If you believe information we hold is incorrect, contact us to request correction.
Access, correction and deletion of data
To exercise your privacy rights, contact our support team at [email protected]. We will respond to verifiable requests and may require identity verification to process them. Some data may be retained to meet legal or regulatory obligations.
Information sharing and third parties
We share personal data with third-party service providers who perform functions on our behalf, such as payment processors, identity verification services, fraud prevention vendors, game suppliers, hosting providers and analytics partners. We require these providers to protect your information and to process it only as instructed. We may also disclose information to comply with legal requests or to protect our rights.
Privacy policy updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be posted on our site and, where appropriate, notified to you through your account. The date of the latest revision will be shown at the top of the policy page.