User Terms and Conditions

This page describes the rules that govern your use of Lucky Vibe’s online casino and related services for Canadian players. It explains our relationship with you, the responsibilities of account holders, and the practical rules that apply to promotions, payments, disputes, and account management. By using our site you agree to these terms and any updates we publish.

Account responsibilities

You are responsible for keeping your account information accurate and up to date. Provide true name, address and contact details, and notify us promptly of any changes. Keep your login credentials confidential - do not share your password or log in details with others. We may require identity verification at any time and will ask for documents such as photo ID and proof of address before processing withdrawals or when performing routine checks.

Eligibility requirements

Only persons of legal gambling age in their province may register and play. Eligibility also depends on local laws and our accepted-country list. One active account per person, household and payment method is permitted. Accounts found to belong to underage users or to breach residency rules will be closed and funds handled according to our verification and fraud procedures.

Acceptable platform use

Use the platform lawfully and in good faith. Prohibited activity includes collusion, use of bots or automated play, bonus abuse, chargebacks, account sharing and attempts to circumvent geo-restrictions or system controls (for example by using VPNs). We reserve the right to restrict or close accounts and withhold bonus funds or winnings where abuse, fraud or manipulation is suspected. Reasonable steps will be taken to explain actions and to allow you to respond to any findings.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that apply to each offer. Wagering requirements, contribution rates by game, maximum bet limits while wagering and expiry periods may apply. Only one promotion may be active at a time unless stated otherwise. Bonus use, eligibility and play-through will be checked during verification - we may void bonuses and associated winnings if we detect abuse or misrepresentation. For precise conditions refer to the promotion details at the time you claim an offer.

Deposits and withdrawals

We accept a range of payment methods suitable for Canadian players. The minimum deposit is typically CA$20. Withdrawals are processed after verification and may be subject to standard processing checks. Where possible, we return funds using the original payment method. Withdrawal limits and processing times can vary by method and account status; large payouts may be paid in instalments and are subject to identity and source-of-funds checks. We do not normally charge withdrawal fees, though third-party providers or banks may apply charges.

Dispute resolution

If you have a dispute, contact our support team and provide relevant details and documentation. We will investigate and attempt to resolve matters promptly. If a resolution cannot be reached through our support channels, we will explain the options available to you, which may include further internal review or referral to external bodies where appropriate under applicable law.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated by site notice or by email where we hold valid contact details. Continued use of the service after changes are posted constitutes acceptance of the revised terms. You should review the terms regularly and contact support if you do not accept any changes.